Emergency Plumbing & Water Leak Repair

We aim to attend emergency plumbing call-outs within 24 hours, prioritising active leaks, burst pipes and properties where water damage is actively worsening. When you call, we ask about the location and severity of the leak, whether you have isolated the water supply, and whether there is any risk to electrics. This helps us dispatch the right engineer with the correct equipment and materials.

We do both — depending on the situation. On arrival, the first priority is to contain the leak and prevent further damage, which may involve isolating the water supply, draining down the affected section, or applying a temporary repair. Once the situation is stable, we carry out the permanent repair or replacement. In cases where the full repair requires additional materials or access work (such as chasing into a wall or lifting floorboards), we may schedule a second visit to complete the job properly.

Many home insurance policies cover the cost of emergency plumbing repairs, particularly for sudden, accidental damage such as burst pipes. Wear and tear, gradual leaks and long-term neglect are typically excluded. We provide the kind of detailed report and fixed-price quote that insurers require — including photos, a diagnosis of the cause, and a scope of works — and we can help you understand whether your specific policy is likely to respond before you claim. Check your policy for emergency call-out cover and any excess.

We can do either — it depends on what you prefer and what your situation requires. Some customers want us to make the situation safe and then have their own plumber carry out the full repair. Others want us to handle everything from containment through to full repair and redecoration. We explain the options clearly on-site and provide a written quote for the full repair before any work begins, so you can decide whether to proceed immediately or schedule it for later.

We use non-destructive leak detection methods wherever possible, including moisture meters, thermal imaging cameras and acoustic listening devices to pinpoint the leak location without unnecessary chasing or demolition. In some cases, however, it is necessary to open up a small section of wall or floor to access the leak — particularly if the pipe is buried in a solid floor or behind a tiled wall. We always explain what is required before cutting into anything, and we make good afterwards or coordinate with your own tradesperson if you prefer.

Yes. All emergency plumbing repairs are guaranteed for a minimum of 12 months on both parts and labour. For larger repairs such as full pipe replacements or heating system work, we often provide a longer guarantee — typically 2 to 5 years depending on the scope. The guarantee terms are explained in writing before work begins, and we honour them without argument if something goes wrong within the guarantee period.